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A study found that ethnic minority groups in Hong Kong face significant hurdles in utilizing official online services, despite high digital device access. The government is urged to leverage AI for multilingual support and simplify app registration to bridge this digital divide.

Digital Exclusion Among Hong Kong's Ethnic Minorities

A study reveals that Hong Kong's ethnic minority groups, despite enjoying nearly universal access to digital devices, are not fully benefiting from online services. The Equal Opportunities Commission has urged the government to address this digital divide by implementing AI-powered multilingual support and simplifying app registration processes.

Call for Government Action on Digital Divide

In a study released on Thursday focusing on improving the digital divide among ethnic minority groups, Linda Lam Mei-sau, the chairwoman of the Equal Opportunities Commission, stated that members of the community primarily use electronic devices. The study highlights the difficulties these groups face in accessing crucial online services, such as official government apps, emphasizing the need for the government to utilize technology to ensure a more inclusive digital experience for all citizens.

*Source: SCMP (2026-03-26)*

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