Original Source
Siheung City Pilot Tests Generative AI for Frequent, Duplicate Civil Complaints
Participation in Generative AI Civil Service Meeting
Siheung City participated in a meeting of pilot institutions for the 'Generative Artificial Intelligence (AI)-based Public Communication and Civil Complaint Analysis System' hosted by the Anti-Corruption and Civil Rights Commission on March 11. During the meeting, Siheung City shared its operational status and on-site experience with AI-based civil complaint services and discussed future improvements. The meeting was held to review the practical application and gather feedback for the pilot service, which has been in operation since February 5. Representatives from pilot institutions including the Ministry of Food and Drug Safety, the Ministry of Land, Infrastructure and Transport, and Incheon Metropolitan City also attended.
Pilot Operation of Frequent and Duplicate Civil Complaint Batch Processing Service
The Anti-Corruption and Civil Rights Commission has established this system to allow AI to analyze large-scale civil complaint data accumulated in the e-People system, enabling more efficient utilization in administrative settings, and provides customized AI services for each institution. Notably, Siheung City, along with the Ministry of Land, Infrastructure and Transport and Incheon Metropolitan City, is piloting the 'Frequent and Duplicate Civil Complaint Batch Processing Service'. This service helps enhance work efficiency in the civil complaint handling process by automatically identifying similar or identical complaints and grouping them into a single unit for management.
*Source: 중부시사신문 (2026-03-15)*
